Terms of Service
LAST UPDATED: FEBRUARY 2026
Welcome to Riverdale Crafts. By using our website and purchasing our products, you agree to the following Terms of Service. Please read them carefully.
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1. About Us
Riverdale Crafts (“we”, “our”, “us”)
Business Address: Riverdale Road, Erith, Kent, DA8 1QF
Email: info@riverdalecrafts.co.uk
We create and sell handmade gifts, personalised items, and accessories.
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2. Using Our Website
By accessing our website, you confirm that:
You are at least 18 years old, or using the site with permission from a parent/guardian
You will not misuse our website or attempt to interfere with its security
You will provide accurate information when placing an order
We may update or change the website at any time.
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3. Products & Descriptions
We aim to describe and photograph our products as accurately as possible.
However:
Colours may vary slightly due to screen settings
Handmade items may have small variations
Personalised items will be created exactly as entered by the customer
If you spot an error, please let us know.
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4. Pricing & Payment
All prices are listed in GBP (£).
We reserve the right to update prices at any time.
Payments are processed securely through trusted third‑party providers (e.g. Stripe, PayPal). We do not store your payment details.
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5. Orders & Personalisation
When you place an order, you agree that:
All personalisation details are correct
You understand personalised items cannot be returned unless faulty
We reserve the right to refuse or cancel an order if:
The information provided is incorrect
The product is unavailable
Fraud is suspected
If an order is cancelled, you will be refunded in full.
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6. Shipping & Delivery
Delivery times are estimates and may vary due to postal delays or seasonal demand.
We are not responsible for:
Delays caused by Royal Mail or courier services
Incorrect delivery information provided by the customer
Full details can be found in our Delivery Policy.
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7. Returns & Refunds
We follow UK consumer law.
You may return non‑personalised items within 14 days of receiving them, provided they are unused and in original condition.
Personalised items can only be returned if:
They arrive damaged
They are faulty
We made an error in the personalisation
Full details can be found in our Returns Policy.
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8. Intellectual Property
All content on our website — including images, designs, text, and branding — belongs to Riverdale Crafts.
You may not:
Copy, reproduce, or distribute our content
Use our designs for commercial purposes
Claim our artwork as your own
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9. Limitation of Liability
We are not liable for:
Losses caused by incorrect use of our products
Delays outside our control
Indirect or consequential losses
Our total liability is limited to the amount paid for the product.
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10. Privacy
Your privacy matters to us.
Please refer to our Privacy Policy for details on how we collect, use, and protect your data.
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11. Changes to These Terms
We may update these Terms of Service from time to time. The latest version will always be available on our website.
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12. Contact Us
If you have any questions about these Terms, please contact us at:
info@riverdalecrafts.co.uk