Privacy Policy

Last updated: February 2026

Riverdale Crafts (“we”, “our”, or “us”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you interact with us — whether online, in person, or through our products and services.

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1. Who We Are

Riverdale Crafts

Riverdale Road, Erith, Kent, DA8 1QF

Email: info@riverdalecrafts.co.uk

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2. What Personal Data We Collect

We may collect the following information:

  • Name, email address, postal address, and phone number

  • Payment details (processed securely via third-party providers)

  • Order history and preferences

  • Website usage data (via cookies and analytics tools)

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3. How We Collect Your Data

  • When you place an order or sign up for our newsletter

  • When you contact us directly

  • Through cookies and similar technologies on our website

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4. Why We Use Your Data

We use your data to:

  • Process and deliver your orders

  • Respond to enquiries and provide customer support

  • Send updates, offers, and newsletters (with your consent)

  • Improve our website and services

Our lawful bases include: contract performance, legitimate interests, and consent (where required).

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5. Cookies and Tracking

We use cookies to enhance your browsing experience and gather analytics. You can manage cookie preferences via your browser settings.

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6. Who We Share Your Data With

We may share your data with:

  • Payment processors (e.g. Stripe, PayPal)

  • Delivery partners (e.g. Royal Mail, courier services)

  • IT and marketing service providers

We never sell your data.

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7. International Transfers

If in the unlikely event we transfer data outside the UK, we ensure appropriate safeguards are in place (e.g. standard contractual clauses).

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8. How Long We Keep Your Data

We retain personal data only as long as necessary for the purposes outlined above, or as required by law.

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9. Security Measures

We take reasonable steps to protect your data, including encryption, secure servers, and access controls.

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10. Your Rights

You have the right to:

  • Access your data

  • Correct inaccuracies

  • Request deletion

  • Object to processing

  • Withdraw consent (where applicable)

To exercise these rights, contact us at [Insert contact email].

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11. Direct Marketing

We’ll only send marketing emails with your consent. You can unsubscribe at any time via the link in our emails.

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12. Updates to This Policy

We may update this policy from time to time. Changes will be posted on our website with a revised date.